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Terms and Conditions


Houtmarkt 6, 9300 Aalst

Tel. +32 (0)53 70 11 80

VAT number: BE0630993413

Samdam Retail may amend the Terms and conditions from time to time. By using our website and purchasing from us, you accept the current terms, as well as the future changes in our policy.

1. Identification

Samdam Retail is the seller of the products displayed on the website. Our company has its registered office at Houtmarkt 6, 9300 Aalst, Belgium. Our contact details are listed above.

2. Intellectual property rights is owned by Samdam Retail, all content created or belonging to our company – including the arrangement and layout of the website, images, texts, graphics, digitally downloadable files and other content or material - being the sole and exclusive property of Samdam Retail. You are not authorized to copy, duplicate, republish, retransmit or make derivative works of any part of the website, as it is protected by international copyright laws.

We use a network of product and content suppliers, the trademarks, service marks, product names and designs, package designs, company names and logos associated with these products and content suppliers being the property of their respective owners.

3. Electronic communications

When you visit our website or send us emails, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on this website.

4. Privacy

Please review the Privacy policy of our website to understand our practices. When accessing this website, you are responsible for maintaining the confidentiality of your account and restricting the access of other users to your computer. You are responsible for all activities that occur under your account, username or password. We reserve the right to refuse service and terminate accounts at our sole discretion

5. Prices

All prices on this website are in euro, inclusive of VAT. The price of the product is also listed on the invoice you see online, before placing an order, and on the invoice that is sent to your email after purchasing a product. If we find an error in the price of the product you have ordered, or in the delivery charge, we will immediately inform your and offer you the option to reconfirm the order with the correct price, or to cancel the order. If you choose to cancel, we will refund you for the sum that has been debited from your account for the product.

6. Order acceptance

You can place an order if you are an adult aged 18 or over. All orders should be placed online. After adding a product in your shopping cart, you will be asked to choose a delivery method, enter your delivery address, as well as billing and payment information. Before submitting your order you will be given the opportunity to review the products in the shopping cart, the price, the shipping cost, as well as the billing and shipping addresses.

After submitting your order, you will receive a confirmation on e-mail. All orders are subject to availability of the products at the time of dispatch, so we may contact you in case an ordered product is out of stock. We reserve the right to cancel your order for any reason.

7. Payment

The payment modalities we accept are mentioned on the website. Payments must be made in euro. Please check our Privacy policy for information regarding internet fraud and secure payments. Although Samdam Retail is the seller of the products on the website, the payment is processed by Ogone, so you will be redirected to their payment page after placing an order, if you choose to pay by credit card.

8. Delivery and returns

The Delivery and Return terms are mentioned on the dedicated pages. By using our website you agree with our shipping and return policy.

9. Product descriptions

Samdam Retail attempts to be as accurate as possible when describing the products on the website, however we do not guarantee that product descriptions or other content of this website is accurate, complete, reliable, current or error-free. If a product sold by Samdam Retail is not as described, you can return it in unused condition. Please see our Return policy.

10. Disclaimer of warranties and limitation of liability

Samdam Retail intends for the information and data on this website to be accurate and reliable, but since the information and data have been compiled from a variety of sources, they are provided as available. You agree to use our website and any information contained here at your sole risk.

To the extent permissible by the applicable laws, disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability for a particular purpose. does not warrant that this website, its servers or emails sent from our addresses are free of viruses or other harmful components, and will not be liable for any damage of any kind arising from the use of this website.

Samdam Retail is not liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the sale contract, for any losses which are not foreseeable by both parties to the sale contract at the time such sale contract is formed, arising in connection with the supply of the products and related services, or their use by you. We are not liable for any losses which are not caused by us, and are not liable for business or trade losses. Our liability in connection with the sale contract will not exceed the purchase price of the products.

11. Warranty

Consumers are entitled to the legal warranty, which covers the lack of conformity of the goods at the time of delivery. The seller undertakes to replace or repair the damaged goods or parts of them free of charge. The seller reserves the right to exchange the articles if the cost of repair is disproportionate, or the repair is not possible. The consumer has to prove that the defects that appear after a period of 6 months following delivery were in place at the time of delivery. Our suppliers also offer additional commercial warranties on certain products. For details, please refer to the warranty specifications on product pages.

12. Indemnity

You agree to defend, indemnify and hold harmless the company and their respective officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising from your use of

13. Applicable law

By visiting you agree that the law of Belgium governs these Terms and conditions, and any dispute that may arise between you and the company relating to this website or your use of this website. You agree that in the event of a dispute with respect to the use of the website, electronic evidence (back-ups, e-mails etc.) can be used as valid evidence. If any of the Terms and conditions may be declared null and void or not applicable, other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law

14. Notice of infringement

The posting of any content on website that infringes or violates the copyright or other intellectual property right (including rights of privacy and publicity) of any person or entity is prohibited. If you believe that your intellectual property right (or such a right that you are responsible for enforcing) is infringed by any content on this website, please write to the address shown below, giving a written statement containing the identification of the copyrighted work or intellectual property right believed to be infringed, the identification of the content on this website requested be removed, your name, address, daytime telephone number and e-mail address if available, a statement that you have a good faith belief that the use of the copyrighted work or the intellectual property right is not authorized by its owner, its agent, or applicable law, a statement that the information in your statement is accurate and that, under penalty of perjury, the signatory is authorized to act on behalf of the owner of the right believed to be infringed and the signature of the owner of the right believed to be infringed or a person authorized to assert such infringement on behalf of the owner. Any content on this website that infringes the copyright or other intellectual property rights of any person under Belgian law will be promptly removed following receipt of such a statement. Statements of infringement should be submitted to our e-mail address.